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Warranty and Support
Confidence Backed by a 1-Year Warranty.
Our Promise of Quality
At MyFailedCollective, our products symbolize resilience and craftsmanship. To back this, we offer a 1-year warranty on all our collectibles and watches, ensuring your satisfaction with every creation.
What Does the Warranty Cover?
Our 1-year limited warranty includes:
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Watches.
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Manufacturing defects in materials or craftsmanship.
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Functional defects in the movement or timekeeping.
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Collectibles:
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Structural defects or breakage due to manufacturing issues.
What Is Not Covered?
The warranty does not apply to:
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Damage caused by accidents, misuse, or neglect.
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Cosmetic damage (e.g., scratches, discoloration).
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Water or chemical damage if the product exceeds its specified resistance limits.
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Damage from unauthorized repairs or modifications.
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Normal wear and tear.
Submitting Your Claim
If you encounter an issue, here’s how to proceed:
1. Contact Us: Email support@myfailedcollective.com with:
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Proof of purchase (receipt or order confirmation).
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Clear photos of the product and issue.
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Your contact information.
2. Review and Response: Our team will evaluate your claim within 3-5 business days.
3. Next Steps: Approved claims will proceed to repair, replacement, or other solutions.
Our Process
If the issue is covered under warranty:
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Repair: We will repair the product at no cost.
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Replacement: If repair is not possible, we will replace the product with a new or equivalent item.
For non-warranty issues, repair services are available for a reasonable fee.
Warranty FAQ
Terms and Conditions
This warranty is valid for 1 year from the date of purchase and applies only to products purchased directly from MyFailedCollective or authorized retailers. Terms are subject to change without prior notice.
Quick Links:
Contact Support: support@myfailedcollective.com
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Return Policy
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Terms and Conditions
If you have any additional questions, feel free to reach out. We’re here to help!
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